As a benefit of partnering with CADD Microsystems for your Licensing needs, all subscription customers have access to our complimentary Autodesk Account Assistance (AAA) Program.
Our goal is to provide you and your team with full support through the download, installation, and activation process, ensuring you can get your software investment up and running.
AAA Program Overview
- Complimentary support for CADD Microsystems software customers.
- Covers everything needed to get up and running including **Licensing, Downloads, Installation, and Setup.
- The same fast and friendly customer support as our paid support options.
- Support is available through email, except for onboarding calls.
The AAA program includes
Download & Installation
- Download assistance
- Installation support
- Software update assistance
Licensing
- License support for named-user, multi-user, and perpetual licenses
- Network or Local License Manager installation & configuration
- Activation or registration assistance
Autodesk Account
- Log-in and password assistance
- Assistance with account-based issues, or user and team management
- Update account administrators
Autodesk Construction Cloud
- Access assistance or troubleshooting
- Hub or account issues
- ACC or BIM 360 Account Setup Onboarding
Looking for Additional Assistance?
If you're looking for an ongoing or a more comprehensive support offering for your software, speak with your representative about a CADD Care Contract! We offer programs to support the daily use of your software, additional contact options like Phone and Remote Share, as well as other benefits like the CADD Care newsletter.