Customer Success

Why CADD Microsystems?

At CADD Microsystems, our number one priority is our customer’s success. We work to find the right solution, resources, and support for our customers, while providing a delightful experience for everyone involved along the way.

What can we help you accomplish today? Reach out to us now.

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We have spent more than 30 years creating lasting partnerships with our customers and with the best software providers in the industry. CADD’s objective to be a full-service partner is always defined uniquely by the customer’s needs and principles. We build solutions that include software tools, consulting, support services and training programs to help customers achieve – and exceed – their goals.

Our Customer Success team is always an important piece of that solution. We work with you at every stage to provide guidance, resources, and customer-focused programs.  We connect you with resources to get your questions answered, help you onboard to new technologies, and learn ways to optimize your current solutions.

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Success Stories

Transitioning to Autodesk Build

A Morton Thomas & Associates provides construction management and engineering inspection of highway construction projects for various state Departments of Transportation. As they were evaluating their future plans for construction management software, AMT worked closely with CADD Microsystems and Autodesk to ensure that they procured the correct solution to meet their current project requirements and to ensure they had the right solution for the future, as they anticipate the potential future contract requirement changes with their DOT clients. This led them to Autodesk Build.

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Company-Wide Improvements for an Industry Leader

Baskervill wanted to improve production and communication within the design process, all without negatively impacting ongoing production. They brought CADD Microsystems in as a full-service partner to focus exclusively on BIM management, conducting an external review, providing guidance and recommendations, and executing the subsequent changes, all without disrupting their day-to-day workflow.

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Revit Model Consulting

George Vaeth and Associates (GVA) had a contract with a customer to do a building model using Revit. The customer asked GVA to make significant modifications to the building within a tight timeframe. GVA reached out to CADD Microsystems seeking assistance with making the modifications to ensure they would be completed by the deadline.

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Going Beyond the Call for Better Business Outcomes

Eric Colbert & Associates (ECA) is a growing firm that has been using CADD as a full-service partner for more than a decade. When transitioning to Revit, ECA turned to CADD for implementation services and training. CADD's deep understanding of ECA's business led to an implementation that went much further than the standard transition from AutoCAD to Revit.

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